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Refund Policy

Last Updated: January 15, 2026

This Refund Policy outlines the terms and conditions under which Elite Allure Models ("we," "us," "our," or "Agency") processes refunds, cancellations, and payment disputes for services rendered. Please read this policy carefully before engaging our services.

1. General Refund Principles

Elite Allure Models is committed to fair and transparent business practices. Our refund policy is designed to protect both our clients and our represented models while maintaining the integrity of professional commitments made in the modeling industry.

2. Model Booking Services

2.1 Booking Deposits

When clients book models through our Agency, a deposit (typically 50% of the total booking fee) is required to secure the reservation.

Deposit Refund Conditions:

• More than 14 days before booking date: Full deposit refund minus a 10% administrative fee
• 7-14 days before booking date: 50% deposit refund
• Less than 7 days before booking date: No deposit refund
• Same-day cancellations: No refund; full payment required

2.2 Full Payment Refunds

Once full payment is received and the booking is confirmed, refunds are generally not available except in the following circumstances:

• Agency-initiated cancellation: Full refund if we cancel due to model unavailability or Agency error
• Force majeure events: Refunds evaluated on case-by-case basis for events beyond anyone's control (natural disasters, pandemics, government restrictions)
• Model no-show without valid reason: Full refund if model fails to appear and we cannot provide suitable replacement

2.3 Partial Service Completion

If a booking is partially completed, refunds will be calculated proportionally based on:

• Actual hours or days worked versus contracted time
• Usable deliverables produced
• Reasonable compensation for preparation time and opportunity costs

3. Portfolio Development and Photography Services

3.1 Portfolio Package Payments

Portfolio development services (including photoshoots, image editing, and portfolio creation) require upfront payment. These services are non-refundable once the photoshoot session begins.

3.2 Pre-Shoot Cancellations

By Client/Model:

• More than 7 days before shoot: 80% refund (20% administrative fee retained)
• 3-7 days before shoot: 50% refund
• Less than 3 days before shoot: No refund

By Agency:

• Full refund if we cancel for any reason
• Alternative shoot date offered as first option

3.3 Dissatisfaction with Results

We strive for excellence in all photography services. However, artistic interpretation can be subjective:

• We offer one round of reasonable editing revisions at no additional charge
• Additional revision requests may incur additional fees
• Refunds based solely on aesthetic preferences are not provided
• Refunds may be considered if technical quality is demonstrably below professional standards

4. Representation and Agency Fees

4.1 Initial Registration/Setup Fees

Any upfront fees for model registration, portfolio review, or onboarding are non-refundable as these cover administrative costs incurred immediately upon processing.

4.2 Commission on Bookings

Commission fees earned on successful bookings are non-refundable as they represent compensation for:

• Client acquisition and relationship management
• Booking negotiation and coordination
• Professional representation and career management
• Administrative and operational support

4.3 Early Termination of Representation

If representation is terminated early (by either party):

• No refund of previous commission fees or setup costs
• All confirmed bookings must be honored or cancellation fees apply
• Commission owed on completed bookings remains due even after termination

5. Workshop and Training Services

5.1 Workshop Cancellations

By Participant:

• More than 30 days before workshop: Full refund minus 15% administrative fee
• 15-30 days before workshop: 50% refund
• Less than 15 days before workshop: No refund, but transferable to another participant or future workshop (subject to availability)

By Agency:

• Full refund if workshop is cancelled by us
• Alternative workshop date offered as first option

5.2 Partial Attendance

No refunds are provided for missed sessions or partial attendance. Workshop fees cover the reserved spot and materials, regardless of actual attendance.

6. Digital Products and Subscriptions

6.1 Digital Downloads

Digital products (images, videos, educational content) are non-refundable once accessed or downloaded, as we cannot retrieve the material.

6.2 Subscription Services

If we offer subscription-based services:

• Cancellations prevent future charges but do not refund current billing period
• No refunds for unused portions of subscription periods
• Access continues through the end of the paid period after cancellation

7. Special Circumstances and Exceptions

7.1 Force Majeure

In cases of force majeure (natural disasters, pandemics, war, government restrictions, etc.):

• We will work with clients to reschedule services when possible
• If rescheduling is impossible, refunds will be evaluated case-by-case
• Partial refunds may be offered based on costs already incurred

7.2 Model Illness or Injury

If a model becomes ill or injured and cannot fulfill a booking:

• We will provide a suitable replacement model when possible
• If no replacement is acceptable to the client, a full refund will be issued
• Medical documentation may be requested for verification

7.3 Client Circumstances

We understand that unexpected personal circumstances can arise. While our standard policy applies, we will consider requests for exceptions in cases of:

• Serious illness or medical emergency
• Death in immediate family
• Other extraordinary circumstances beyond reasonable control

Documentation may be required, and decisions are made at our sole discretion on a case-by-case basis.

8. Refund Request Process

8.1 How to Request a Refund

To request a refund, please contact us within 7 days of the event/service that prompted the refund request:

• Email: [email protected]
• Phone: +3533981647780
• Include: Booking reference number, date of service, detailed explanation of refund request, supporting documentation if applicable

8.2 Review Process

Upon receiving your refund request:

• We will acknowledge receipt within 2 business days
• Review and investigation will be completed within 10 business days
• You will be notified of our decision and reasoning
• If approved, refunds will be processed within 14 business days

8.3 Refund Methods

Approved refunds will be issued using the original payment method:

• Credit/debit card refunds: 5-10 business days to appear on statement
• Bank transfers: 3-5 business days
• Alternative methods may be arranged by mutual agreement

9. Chargebacks and Disputes

9.1 Direct Resolution Encouraged

We strongly encourage clients to contact us directly to resolve any billing disputes before initiating chargebacks through credit card companies or banks.

9.2 Chargeback Consequences

Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Suspension of services and account access
• Legal action to recover funds and associated costs
• Permanent ban from using our services
• Reporting to relevant industry bodies

9.3 Fraudulent Chargebacks

Chargebacks initiated after services have been properly rendered constitute fraud and will be pursued through all available legal channels.

10. Payment Failures and Late Payments

10.1 Failed Payments

If a payment fails:

• We will notify you and provide opportunity to update payment information
• Services may be suspended until payment is resolved
• Bookings may be cancelled if payment is not received by agreed deadline
• Cancellation fees may apply per our standard policy

10.2 Late Payment Fees

Payments not received by due date may incur:

• Late payment fee of 5% of outstanding amount
• Interest at a rate of 1.5% per month on overdue balances (or maximum permitted by law)
• Collection agency fees and legal costs if matter is escalated

11. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date.

Material changes affecting existing bookings or agreements will be communicated directly to affected parties. The refund terms in effect at the time of your booking will govern that specific transaction.

12. Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates. Any disputes arising from refund matters shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Contact Information

For questions about this Refund Policy or to request a refund, please contact:

Elite Allure Models
Billing Department
6 Shields Way New Pietro
QLD 2921, United Arab Emirates
Email: [email protected]
Phone: +3533981647780
Registration No: 15053308

14. Acknowledgment

By engaging our services and making payments, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with any aspect of this policy, please do not proceed with booking or payment.

This Refund Policy was last updated on January 15, 2026, and applies to all transactions from this date forward.